Shipping policy

THRE Shipping Policy

Thank you for visiting and shopping at THRE. We are an Australian-owned online retailer committed to delivering high-quality smartwatch accessories to our customers across the country. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed and dispatched within 24 hours (excluding weekends and public holidays). You will receive a notification email with tracking information as soon as your order leaves our local facility.

2. Shipping Rates & Delivery Estimates

We offer Free Standard Delivery for all orders within Australia via Australia Post.

• Standard Shipping: Free | Estimated Delivery Time: 3-5 business days.
• Express Shipping: Available at checkout for an additional fee | Estimated Delivery Time: 1-2 business days.

Please note that delivery delays can occasionally occur due to Australia Post peak seasons or public holidays.

3. Shipment to P.O. Boxes or Military Addresses

THRE ships to addresses within Australia, including P.O. Boxes and Parcel Lockers via Australia Post standard network.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

5. Damages & Lost Packages

If you receive your order damaged, or if your package is lost in transit, please contact our support team immediately at info@thre.com.au. Please save all packaging materials and damaged goods before filing a claim.